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Frequently Asked Questions

Dispel your doubts

What is a Home Warranty Plan?

A home warranty plan helps protect a homeowner from the high costs of unexpected breakdowns of their home systems and appliances. The plan normally provides for the service, repair and replacement of certain components of appliances and systems that fail due to normal wear and tear.

Why would I need a Home Warranty Plan?

A Home Warranty provides you with an easy, convenient and affordable way to resolve many of the common repair issues in your home. With your home warranty, you only need to contact one company to receive many different services, saving you time and frustration. A home warranty can reduce the out of pocket expenses from appliance or system breakdowns that would not otherwise be covered by your home owner’s insurance policy.

How do I get service?

If an appliance or system that is covered by your plan stops working, you can either call (877) 637-7890 or submit a request online. A customer service representative will receive your service request and will then send a work order to the appropriate contractor in your area. The contractor will call you back to schedule a time for your repair. A small service fee will be due per breakdown , unless otherwise noted in the Terms & Conditions.

What is the trade service fee?

Please see your Declaration of Coverage for your service fee, or ask your customer service representative. For example, if you need both your air conditioner and your interior electrical system serviced, a trade service fee will be incurred for each trade needed (ie. an HVAC technician and an electrician.)

How long does it take to receive service?

ARW will get you service as quickly as possible, and promise that we will initiate performance of services for non-emergencies in no more than 48 hours after the request is submitted. For emergency service, we will make all reasonable effort to initiate meaningful service within 24 hours after the request is submitted.

Are there limits on repairs and replacements?

There is no limit on the number of times you may use our service, but there are limits on the amount we will spend to repair or replace each item covered by your plan. The limits will vary based upon the plan selected. Please see the Terms & Conditions to view detailed information about plans and limits.

Why are the limits what they are?

We find that most repairs can be completed well within the limits. In addition, the limits allow us to keep our plan rates as low as possible and still ensure extraordinary service. If a covered repair costs more than the limit provides, we will pay the maximum amount and still provide you with significant savings.

What happens if a covered appliance or system cannot be repaired?

If a covered appliance or system on the home plan cannot be fixed, we will replace the item in accordance with our Terms & Conditions. Please click on the “Terms & Conditions” link at the bottom of this page to view detailed information about replacements.

Why is there a 30-day wait period?

Since we do not come out to your home to do an inspection and determine the condition of your appliances and systems, this 30-day wait period helps protect us from pre-existing conditions.

What happens if I sell my home?

When you sell your home, your home plan can be transferred to the new homeowners. Certain plans require a $39 transfer fee. See Terms & Conditions for details. A Home Warranty can help the buyers feel confident that your home systems and appliances have been and continue to be in good working order. Remember to purchase a new plan for your new home!

What happens if I cancel?

Learn more about hour home plan cancellation in the Terms & Conditions.

© 2022 American Residential Warranty
901 Yamato Road, Ste 100E Boca Raton, FL 33431

Home Warranty coverage, in all states EXCEPT CA, VA, FL, IA, WA and TX, is provided and administered by AIG WarrantyGuard, Inc., 500 West Madison, Suite 3000, Chicago, IL 60606-6613. Exclusions and limitations apply. See Terms and Conditions for details on coverage and exclusions. OR License #208059. For water line, sewer line or well pump coverage please see these Terms & Conditions.

For CA Residents: coverage is provided and administered by AMT Home Protection Company, 2200 Highway 121, Suite 100, Bedford, TX 76021 (CA Company ID No. 5875-0). For FL, IA, TX, VA and WA Residents: coverage is provided and administered by TMI Solutions, LLC, 360 Market Place, Roswell, GA 30075 (FL Company ID No. 07807, Lic. No. 16-270501457; IA Company ID No. 130327; TX Lic. No. 171; VA Company ID No. SC018; WA Cert. of Reg. No. 500670). See the TMI/AMT Program Terms & Conditions for additional information.

Ultimate Electronics Protection Plan is provided and administered by Asurion Service Plans, Inc., whose address is P.O. Box 061078, Chicago, IL 60606-1078, telephone 1-866-856-3882, in all states and the District of Columbia except Florida. In Florida, the company obligated under this Plan is Asurion Service Plans of Florida, Inc., P.O. Box 061078, Chicago, IL 60606-1078, telephone 1-866-856-3882. Exclusions and limitations apply. See Ultimate Electronics Protection Plan Terms and Conditions for details on coverage and exclusions.