What is a Home Warranty Plan?
A home warranty plan helps protect a homeowner from the high costs of unexpected breakdowns of their home systems and appliances. The plan normally provides for the service, repair and replacement of certain components of appliances and systems that fail due to normal wear and tear.
Why would I need a Home Warranty Plan?
A Home Warranty provides you with an easy, convenient and affordable way to resolve many of the common repair issues in your home. With your home warranty, you only need to contact one company to receive many different services, saving you time and frustration. A home warranty can reduce the out of pocket expenses from appliance or system breakdowns that would not otherwise be covered by your home owner’s insurance policy.
How do I get service?
If an appliance or system that is covered by your plan stops working, you can either call (800) 341-3624 or submit a request online. A customer service representative will receive your service request and will then send a work order to the appropriate contractor in your area. The contractor will call you back to schedule a time for your repair. A small service fee will be due per breakdown , unless otherwise noted in the Terms & Conditions.
What is the trade service fee?
Please see your Declaration of Coverage for your service fee, or ask your customer service representative. For example, if you need both your air conditioner and your interior electrical system serviced, a trade service fee will be incurred for each trade needed (ie. an HVAC technician and an electrician.) We will cover multiple appliances on the same visit under the same trade service fee.
How long does it take to receive service?
ARW will get you service as quickly as possible, and promise that we will initiate performance of services for non-emergencies in no more than 48 hours after the request is submitted. For emergency service, we will make all reasonable effort to initiate meaningful service within 24 hours after the request is submitted.
